All of our pieces are made by hand to order, meaning each one is as unique as you!
We can only accept returns/refunds on faulty items, and can not accept refunds due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. **Please note, production of each sign can take between 5-15 business days since we handcraft all our pieces.
In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at firstname.lastname@example.org and we will deliver a replacement free of charge.
We offer a 2 year guarantee on all pieces, so if your piece stops working in any way during this period just let us know and we will replace it free of charge! :)
Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.
The standard procedure for any item bought online and is entirely out of our hands - many orders won't be subjected to import fees, but those that are, please be aware that the fees are the responsibility of the customer and are not covered by ThatsArtInc.
If you need any more help whatsoever, please don't hesitate to contact our team via email at email@example.com